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Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Convenient shipping time from 7 to 15 days.
Transit time due to unfavorable transit may be from 21 to 35 days.
In the process of completing the order, enter your details in the order and you will receive 1 account.
Or you can create an account at My Account.
How do I change my shipping address?
You go to My Account >> Addresses to edit the details.
How do I track the status of my order?
You go to My Account >> Orders to check your orders
Will you keep my credit card information on file?
We do not store your visa card number on file.
We are sellers from Vietnam and will not charge sales tax.
We sell globally and our partners are everywhere.
Will my items come in one package?
If the same item is 1 package.
If you need to swap an item
Returns and Exchanges
We accept refunds for the following cases:
The goods are broken, sent wrong items.
Also we do not accept refunds for other reasons
Please Note: we will refund the customer after we receive the item and we check with the reason of refund if it is requested to pay immediately in the Paypal system and any Costs we are responsible for. If the item is not defective and not wrong, we will send it back to you and the costs incurred you are solely responsible.
If you receive the wrong item please contact our customer service department to guide you to send it back and get a refund or exchange.
If you receive the goods in error please contact our customer service department who will guide you to send it back and get a refund or exchange.
Where should I mail my authorized return?
Please contact our customer service. They will direct you to the nearest address where you live
How do I receive customer support?
You can contact us via the following forms: Wechat, Mail, or contact form
What do I do if I entered an incorrect shipping address?
You go to My Account >> Addresses to edit the details, as soon as possible.
Can I change or cancel an order after I’ve submitted it?
Sau khi giao cho người vận chuyển, nó không thể bị hủy
Can I pre-order an item that is sold out?
OK.